Hello From the Grinch
We might as well start at the beginning our customer service woes - last June and Ogden's Carpets. We have mostly wood floors in our house, but decided that it'd be nice to have some cozy carpeting for our family room, so we picked out our fave and eagerly awaited the installation date. It came, two guys showed up, I gave the one who was in charge the instructions (leave a square of wood uncarpeted around the door so we can still open it). He failed to relay them to his english-speaking-challenged coworker, and we end up with a strip of carpet tacking and a ripped out baseboard where the wood was supposed to be. He pulled out the carpet tacking and left. Lame. So Add and I went in to the store and asked the "customer service" man to fix it. He tossed me a tube of putty, insisted there had only been one worker at our house that day, and sent me out the door. So my mean hubby called him (after talking to his tearful wifey), and he studdered his way through an apology an...